Platforming frontline voices for change
Good policymaking starts by bringing the right people together. We’ve been on a journey to help those people build connections, discover new perspectives and find solutions that change society.
What is the Telescope approach?
From policymakers and charity workers, to people delivering services and those who use them, the Telescope approach connects people with different perspectives to tackle the issues they all care about.
We know that lots of decision makers in government are frustrated by their detachment from people implementing and experiencing policy on the ground, and find it hard to create meaningful change.
Our experience working alongside people on the frontline showed us the deep insights and expertise they have about what really works in service delivery - but it's often hard for them to share this knowledge.
From 2018 to 2025, our work bridged this gap.
Over 6 years, we worked with more than 350 stakeholders across the whole spectrum of public service, including policy and frontline professionals, to step outside their comfort zone, understand each other and find creative solutions with lasting impact.
We worked to
bring people together
to
share connection and insights
and
make change together
Using the Telescope approach
We would love our principles of empathy, insights and collaboration to be used across the public sector, building better outcomes for everyone in society. Our resources can be used to facilitate dynamic learning experiences where everyone’s expertise is valued.
Have a read of our case studies and please use our toolkit below to give your teams and colleagues the confidence and knowledge to improve systems and generate practical steps for change.
Empathy
At Telescope, we believe that social change starts with empathy. We encourage our participants to step into one another’s shoes and understand each other’s positions, by actively listening to their concerns and perspectives.
Insights
We know that frontline practitioners are experts, with a real depth and breadth of understanding of what works on the ground. And there is valuable knowledge across the whole system - if we use the right tools to surface it.
Collaboration
Building on a strong foundation of empathy and insights, we want you to be able to do something practical and make tangible change. Using prototyping and visioning tools, our approach helps you look forward and take that first, oh-so-important step.